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These conditions of sale are concluded on the one hand by the company "LA FABRIQUE DE LOLOTTE" whose head office is located in DUNKERQUE, registered with the Couveuse Dunkerque Littoral under number 754 022 572, hereinafter referred to as "LA FABRIQUE DE LOLOTTE" and managing the site ,

and on the other hand, by any natural or legal person wishing to make a purchase via the website hereinafter referred to as "the buyer".


Article 1: object

These conditions of sale aim to define the contractual relationship between LA FABRIQUE DE LOLOTTE and the buyer and the conditions applicable to any purchase made through the website . The acquisition of a product through this site implies unreserved acceptance by the buyer of these conditions of sale, which the buyer acknowledges having read prior to his order. Before any transaction, the buyer declares on the one hand that the purchase of products on the site is not directly related to his professional activity and is limited to strictly personal use and on the other hand to have the full legal capacity, allowing it to engage under these general conditions of sale.

The company LA FABRIQUE DE LOLOTTE retains the possibility of modifying these conditions of sale at any time, in order to comply with any new regulations or in order to improve the use of its site. Therefore, the applicable conditions will be those in force on the date of the order by the buyer.


Article 2. Products

The products offered are those which appear on the website of the company LA FABRIQUE DE LOLOTTE, within the limits of available stocks. LA FABRIQUE DE LOLOTTE reserves the right to modify the range of products at any time. Each product is presented on the website in the form of a description containing its main technical characteristics (composition, dimensions, use, maintenance, etc.) The photographs are as accurate as possible but do not commit the seller in any way._cc781905-5cde-3194 -bb3b-136bad5cf58d_

Variations may appear, in particular on the colors between the products photographed and the products delivered. There may also be discrepancies between the dimension announced in the description of the articles and the articles delivered. These different points cannot be grounds for return or refund.

The sale of the products presented on the site is intended for all buyers residing in countries which fully authorize the entry into their territory of these products.

LA FABRIQUE DE LOLOTTE reserves the right to withdraw any creation from this website at any time and to replace or modify any content or information appearing in the product sheet. Exceptional circumstances may arise and force us to no longer make a model, to cancel or refuse an order; in particular in the event of supply difficulties or stock shortages of materials at our suppliers. We reserve this right at all times.


Article 3. Rates

The prices appearing on the product sheets of the internet catalog and are prices in Euros (€) including VAT.

LA FABRIQUE DE LOLOTTE reserves the right to modify its prices at any time, it being understood, however, that the price appearing in the catalog on the day of the order will be the only one applicable to the buyer. 

The prices indicated do not include delivery costs, invoiced in addition to the price of the products purchased according to the total amount of the order. Processing, shipping and delivery costs vary according to the total weight of the order, the carrier chosen by the customer during the validation of his order and the destination.

​ The price of each product will be that indicated at all times on the website , except in the event of manifest error. Despite our best efforts to ensure that all prices listed on the site are accurate, errors may occur. If we notice an error in the price of the product(s) that the customer orders, we will inform him as soon as possible in order to offer him to reconfirm his order at the correct price or to cancel it. We are not obligated to sell a product at an incorrect lower price (even after sending a delivery confirmation email to the customer). If we are unable to contact the customer, the order will be considered canceled and, if applicable, we will refund the full amount paid by the customer for the product(s) concerned.


Article 4. Order and terms of payment

The buyer can place his order either by creating an account on the site or in guest mode. The account creation section is accessible directly from the top banner. At each visit, the buyer, if he wishes to order or consult his account (order status, profile, etc.), must identify himself using his information. The company LA FABRIQUE DE LOLOTTE offers the buyer to order and pay for his products in several stages, by PayPal.

The buyer selects the products he wishes to order in the "basket", modifies if necessary (quantities, references, etc.), checks the delivery address or enters a new one. Then, the shipping costs are calculated and submitted to the buyer, as well as the name of the carrier. Then, the buyer chooses the method of payment of his choice: “PayPal”. The next step requires him to read and accept these general conditions of sale by ticking the corresponding box, then invites him to validate his order by clicking on the "Order with payment obligation" button. Finally, the buyer is redirected to the secure PAYPAL interface in order to securely enter his bank card or credit card information. If the payment is accepted, the order is recorded and the contract definitively formed. Payment by PayPal is irrevocable. In case of fraudulent use of it, the buyer may demand the cancellation of the payment by card, the sums paid will then be credited or returned. The responsibility of the holder of a credit card is not engaged if the disputed payment has been proven to be carried out fraudulently, remotely, without physical use of his card. To obtain reimbursement of the fraudulent debit and any bank charges that the transaction may have generated, the cardholder must contest, in writing, the direct debit from his bank, within 70 days following the transaction, or even 120 days if the contract binding him to the latter so provides. The amounts debited are reimbursed by the bank within a maximum period of one month after receipt of the written dispute filed by the bearer. No cost of restitution of the sums can be charged to the holder.

The confirmation of an order entails acceptance of these conditions of sale, the recognition of having perfect knowledge of them and the renunciation of availing oneself of its own conditions of purchase. All the data provided and the recorded confirmation will constitute proof of the transaction. If the buyer has an e-mail address and if he has entered it on his order form, LA FABRIQUE DE LOLOTTE will send him confirmation of the registration of his order by e-mail.

The creations are made after receipt and confirmation of payment, and are therefore considered to be "on order". The customer must take into account that the processing and manufacturing time is indicative and likely to change depending on the number of orders to be processed. Custom or personalized orders are subject to the availability of materials. In this sense, in the event of supply difficulties or if the materials are no longer in stock with our suppliers, we reserve the right to inform the customer of the possibility of modifying the customization of the products ordered or of ordering products of replacement of equal quality or value. If the customer refuses this replacement proposal, we will reimburse any amount paid.

Orders for "In stock" creations are subject to their availability. They can be purchased while stocks last and are shipped within two to three working days.

LA FABRIQUE DE LOLOTTE reserves the right to cancel or refuse an order from a customer with whom there is a dispute relating to the payment of a previous order or in the event of an obvious error in the sale price.

If the buyer wishes to contact LA FABRIQUE DE LOLOTTE, he can do so either by post to the following address: LA FABRIQUE DE LOLOTTE 95 Quai du Risban Appart 206 59140 DUNKERQUE; either by e-mail to the following address:, or by telephone on 07 67 85 17 34, during opening hours: 9 a.m. - 12 p.m. / 2 p.m. - 5 p.m. from Monday to Friday.


Article 5. Retention of title

LA FABRIQUE DE LOLOTTE retains full ownership of the products sold until full payment of the price, in principal, costs and taxes included.


Article 6. Withdrawal

Under Article L121-20 of the Consumer Code, the buyer has a period of fourteen working days from the delivery of their order to exercise their right of withdrawal and thus return the product to the seller for exchange or refund without penalty, except for return shipping costs.


Article 7. Delivery

Deliveries are made to the address indicated on the order form which can only be in the agreed geographical area. 

Deliveries are made by La Poste via COLISSIMO or RELAIS COLIS. The company LA FABIQUE DE LOLOTTE will provide the buyer with the tracking number of their package by email. 

​The delivery times indicated are those generally noted by the carrier. The customer must take into account that no delivery is made on Saturdays, Sundays, public holidays or during annual or exceptional closures of LA FABRIQUE DE LOLOTTE.

The buyer is delivered to his home by his postman or at a RELAIS COLIS relay point. In the event of the buyer's absence, he will receive a delivery notice from his postman, which allows him to withdraw the products ordered from the nearest post office, for a period indicated by the postal services. The risks associated with transport are the responsibility of the purchaser from the moment the items leave the premises of LA FABRIQUE DE LOLOTTE. The buyer is required to check, in the presence of the La Poste employee or the deliverer, the condition of the packaging of the goods and its contents upon delivery. In the event of damage during transport, any protest must be made to the carrier within three days of delivery.

The customer also has the option of withdrawing his order directly from DUNKERQUE (59).


Article 8. Warranty

All the products supplied by the company LA FABRIQUE DE LOLOTTE benefit from the legal guarantee provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned to LA FABRIQUE DE LOLOTTE, which will take it back, exchange it or refund it. All complaints, requests for exchange or refund must be made by post to the following address:  LA FABRIQUE DE LOLOTTE, 95 Quai du Risban Appart 206 59140 DUNKERQUE, or by e -mail to the following address: within fourteen days after delivery.


Article 9. Liability

The company LA FABRIQUE DE LOLOTTE, in the process of distance selling, is bound only by an obligation of means. Its liability cannot be engaged for damage resulting from the use of the Internet network such as loss of data, intrusion, virus, service interruption, or other involuntary problems.


Article 10. Intellectual property

All elements of the website are and remain the exclusive intellectual property of LA FABRIQUE DE LOLOTTE. No one is authorized to reproduce, exploit, or use for any purpose whatsoever, even partially, elements of the site whether in the form of a photo, logo, visual or text.


Article 11. Personal data

The company LA FABRIQUE DE LOLOTTE undertakes to preserve the confidentiality of the information provided by the buyer, which he would have to transmit for the use of certain services. Any information concerning him is subject to the provisions of Law No. 78-17 of January 6, 1978. As such, the Internet user has a right to access, modify and delete information concerning him. He can make the request at any time by mail to the following address: LA FABRIQUE DE LOLOTTE, 95 Quai du Risban Appart 206 59140 DUNKERQUE or by e-mail: .


Article 12. Settlement of disputes

Access to and use of the website and purchases through it are governed by French law.

Any dispute arising from or related to the use of this site or purchases will be subject to the jurisdiction of the French courts.

These general conditions of sale and use are written in French. In the event that they are translated into a foreign language, only the French text shall prevail in the event of a dispute.

For any complaint, the customer is invited to contact customer service by mail at this address: LA FABRIQUE DE LOLOTTE, 95 Quai du Risban Appart 206 59140 DUNKERQUE or by e-mail at this address: _cc781905- 5cde-3194-bb3b-136bad5cf58d_

Failing to reach an amicable agreement, the customer may initiate legal proceedings, by contacting the competent commercial court. 


Dunkirk Commercial Court

2 road to Bergues


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